One redeeming aspect of the pandemic, even with its negative implications, is the acceleration in the adoption of technology, which in 2030 will revolutionize the way of doing business. The IndustryLab report from the telecommunications and technology company Ericsson believes that the trend will have a great influence on how companies and work will be in the next ten years.

Ericsson interviewed 5,000 managers and employees from 11 different industries and markets around the world, with the aim of learning how the impact of the health crisis will affect the way organizations and companies will carry out their operations.

The results of the study can be summarized in six main trends that will gain strength during the decade.

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First, dematerialization could be the key to greater profitability and sustainability. In other words, those that do not depend on an office or a fixed workplace will take advantage of mobile technology and the cloud, which will allow them to be more agile. Almost 7 out of 10 have already reached the middle or beyond of their dematerialization journey.

The implementation of tools such as Extended Reality (XR), Augmented Reality (AR) and Virtual Reality (VR) will be useful to carry out processes remotely.

Second, by 2030 nearly 60% of administrative work will be done off-site, and the pandemic is having a profound effect in accelerating this process. According to 44% of decision makers, companies will not use offices at all by 2030, while the rest believe that hybrid models will remain.

The third trend will have to do with enterprise use of XR and 5G which will grow by more than 50% in the next decade, because the remote work experience needs to be more immersive to enable some of the benefits of the traditional office. More than 6 out of 10 devices are expected to be connected to the 5G network and almost the same number using AR and VR devices.

Fourthly, a change is expected to emerge towards the internal organization of companies, focused on flexible contracting models and oriented to the resolution of specific tasks; 6 out of 10 company managers believe that temporary employment will increase significantly by 2030. It is expected that around 44% of employees will work in permanent positions within offices.

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The fifth trend implies that companies will continue to grow internationally despite global trade conflicts, where trade conflicts and possible future pandemics are expected to be barriers to international growth; 6 out of 10 national companies in Europe and the United States expect to have an international customer base by 2030 and 4 out of 10 agree that hiring employees globally will be key.

Finally, the preference of 3 out of 4 companies for renewable energy is a fundamental component in the journey towards a Net Zero company, where 8 out of 10 employers expect to achieve significant energy savings through the shift to cloud solutions.

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